FAQs
Frequently Ask Questions
Frequently Asked Questions (FAQs) – Travoday
At Travoday, we believe travel should be simple, enjoyable, and stress-free. Here are some frequently asked questions to guide you through our services.
General Booking & Support
You can email us at support@travoday.com.au, call us at +61 403 939 372, or send us a WhatsApp message on the same number. Our team is ready to assist you with personalized itineraries, flight & hotel bookings, and complete travel packages.
We specialize in both domestic and international travel, offering everything from short getaways to full holiday packages across Australia and beyond.
We provide support in English and Hindi, ensuring clear communication for our customers.
Manage, Change, or Cancel Bookings
Contact us via phone, WhatsApp, or email, and we’ll assist you. Please note that change or cancellation fees depend on airline/hotel policies.
Most group bookings require changes for all passengers. Contact us to discuss specific cases.
Yes, you can handle add-ons such as seat selection, meal preferences, or upgrades via the provider’s "Manage Booking" portal.
Refunds & Vouchers
Refund eligibility depends on your fare or accommodation terms. If applicable, we’ll process it to your original payment method.
A travel voucher can be used for future bookings with Travoday. Most vouchers remain valid for 12 months and may be extendable.
Payment Options
We accept all major credit and debit cards as well as net banking.
Yes, these options may be available depending on the package and provider. Contact us for details.
Visa, Travel Requirements & Insurance
Yes, we provide visa guidance, document checklists, and connect you to trusted partners for application assistance.
Yes, we can help you choose the right travel insurance to protect your journey.
Customer Support & Contact
We are available Monday to Friday, 9:00 AM – 6:00 PM (AEST) and Saturday, 10:00 AM – 4:00 PM (AEST).
We are based in Australia and serve travelers nationwide and internationally.
You can call or WhatsApp us at +61 403 939 372 for instant support.
Special Offers & Updates
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Still Have Questions?
We’re just a call, WhatsApp, or email away:
📞 Phone & WhatsApp: +61 403 939 372
🌐 Website: www.travoday.com.au
📧 Email: support@travoday.com.au
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