Privacy Policy

1. Introduction

Travoday (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our services, in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

2. Scope

This policy applies to:

Visitors to our website (www.travoday.com.au),
Clients making travel bookings,
and anyone providing personal information to us during service delivery.

3. Information We Collect

We collect information that is necessary to provide travel services, which may include:

Personal details: name, contact information (email, phone, address), date of birth, and passport numbers.
Payment & booking data: credit card information, transaction history, travel preferences.
Sensitive information (when needed): e.g., dietary requirements, health needs, mobility concerns.

4. How We Collect Your Information

Sources include:

Directly from you (via website forms, email, phone, in person).
From third parties (group coordinators, travel partners) when you book through them.

5. Use of Cookies & Website Data

We use cookies to improve user experience, track preferences, and personalize site content and advertising.
You can disable or manage cookies through your browser settings. However, some functionality may be impacted.

6. Purposes for Collecting Your Information

Your information helps us to:

Process bookings and manage your travel plans,
Provide communication and support,
Conduct marketing strategies, where permitted,
Comply with legal and security obligations

Disclosure & Sharing of Information

We may share your data with:

Travel service providers (airlines, hotels, tour operators),
IT and support service providers assisting with operations,
Legal or government authorities as required by law.

Note: Some providers may be based overseas. We take reasonable steps to ensure they uphold similar privacy standards and recommend that you consent to such transfers.

8. Security Measures

We implement appropriate technical and organizational safeguards—including encryption, firewalls, password protection, and staff confidentiality policies—to protect your personal data from unauthorized access or loss.

9. Data Retention & Deletion

We retain personal information only as long as needed for service provision, legal obligations, or as permitted under Australian privacy laws. Once no longer required, your data is securely destroyed or anonymized.

10. Your Rights

You may:

Request access to, or correction of, your personal information,
Withdraw consent where processing is based on consent,
Opt out of marketing communications anytime. Contact us using the details below.
We will respond to your requests in line with APPs and legislative requirements.

11. Policy Updates

This policy may be updated over time. Changes will be posted on our website with a revised effective date. Continued use of services after updates means acceptance of those changes.

12. Contact Information

For any privacy-related queries or concerns, contact us:

Travoday
📞 +61 403 939 372
🌐 www.travoday.com.au
📧 support@travoday.com.au